Refund Policy
Refund Policy Updated February 24, 2023.
Please read the below as our return policy has changed and keep in mind we are a small business who strives to bring you weekly new arrivals.
We have a 14-day return for store credit policy. Which means you have 14 days after receiving your item to return to us FOR STORE CREDIT ONLY.
To be eligible for a return for store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you must contact us at billing@kidzalamode.com with your order number and why you are returning. Please note, we do not provide comped return labels. From there you will be provided with instructions on how to return.
You can always contact us for any return question at billing@kidzalamode.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards + the below items cannot be returned for store credit.
- Shows evidence of wear
- Has been washed
- Was purchased with a store credit (partially or full)
- Is an intimate (bralettes) or bodysuit
- Is a sale item
- All sale items are final sale
- Any item purchased at 25% off or higher during our seasonal promotions
- Holiday/seasonal items are non returnable